Agence CSM Agence conseil

Do you want to: Give your product sales an extra boost? Free up your sales staff so that they can spend more time in the field? Make sure that your event is well-attended? Resolve disputes? Provide a professional hotline service? Improve the quality of your telephone service? Achieve ambitious appointment booking targets? Update your mailing lists in readiness for sending out mail shots? Increase customer loyalty by promoting new offers? Conduct a study or a customer satisfaction survey?

With the capacity to handle more than 250,000 calls every month, the csm telemarketing agency is ready and waiting to get your sales and/or promotional campaigns up and running. At csm, we pride ourselves on our proactive approach and ability to respond to changing needs and circumstances. As your direct marketing strategy partner, , csm is not content with simply achieving quantifiable results, we look for ways to optimise your campaigns and help you achieve even greater success.

Thanks to our state-of-the-art equipment and team of call centre operators – all of whom have been trained on the job and receive regular coaching – we are able to provide a service tailored to your exact needs.

Our areas of expertise

• Direct sales
• Appointment booking
• Re-launch mailshots/invitations
  couponing
• File cleaning
• Handling disputes

• Call management (hotline management, freephone numbers and helpdesk services)
• Orders and bookings
• Surveys and questionnaires
• Training